Frequently Asked Questions
Exciting news, we are on TV again!
Watch us on TV catch up on MY5. We are on the TV channel 5 Action on the programme "Trucking Heavy”
What do I need to do to prepare my boat?
Most boats are nearly never exactly the same, even if they are the same Make and Model.If you could email us a couple of photos of the Topsides of your boat ,we can see it properly on the big screen: we then email you a preparation guide; as we really don’t want you to remove anything from the boat that you don’t need to.For sailing boats we also include a mast prepping guide, which shows photos of how best to prep the mast, and how it sits on the trailer - or on the cabin as you prefer.
What happens on the day?
Because we are a small business we are "small enough to care" and like to take care of the little things as well as the big ones. This attention to detail may not be taken quite so seriously by a bigger company or by a less experienced staff.
For example we secure all the ropes and fenders and check on the suitability of the canopy and any of the canvas covers for the journey.
We never leave the boat yard without collecting the spare keys. We also periodically check the stability and security of the boat whilst in transit.
For our peace of mind, we always stay with the boat overnight - in the lorry bunk. Also at the point of delivery, we get the yard staff to sign the delivery note for the keys and mast and any other loose equipment.
Do I need insurance?
Our Freight & Hauliers Liability Insurance provides cover up to a maximum of £250,000 per vessel for UK transports. In addition we have CMR insurance for Cross-Border deliveries.
CMR Liability Insurance is a statutory insurance governed by an international agreement for Cross-Border deliveries.
Liability insurances do have a few exclusions e.g. loose parts of the boat falling off and any tree damage caused by very low branches; full details are available on request.
You may choose to ask your own broker to provide 'All Risk' cover as well.
What about payment?
For UK boat moves we require payment in full as soon as the boat is loaded.
For transits abroad we require a deposit when you agree the dates with us, and then cleared funds of the balance once we have loaded your boat.
UK customers can pay via a debit/credit card or bank transfer. For non UK clients we will gladly accept a "bank transfer".
Do I need to be there on the day?
If you are around for the transport, you will be made very welcome, but it is certainly not a requirement for you to be there at all.
We will check the boat over to ensure everything is secure for transport, and make sure any parts that may potentially come loose, are removed and stowed inside.
Please always leave a spare set of keys. Also, please ensure that the stern drives and trim tabs are completely lifted to the “Beach Position” ready for loading on our trailers.
What paperwork will I need for customs?
Since Brexit, specific paperwork is needed for exporting and importing boats, and this varies from country to country.It is probably best to have a chat with Geoff first, who will need to determine the best customs procedure for your particular circumstances. For each of these cross border transits, we assist you with the paperwork from start to finish, along with the help and appointment of our UK based Customs Agent.